Frequently Asked Questions

Everything you need to know about shopping with I Love Ugly.

What is the typical shipping timeframe?

We aim to process all orders within 24-48 hours. Domestic orders usually arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer returns on full-priced items within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Please note that sale items are eligible for store credit only.

How do I find the right size?

Each product page features a specific size guide with detailed measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and duties are calculated at checkout based on your specific country and the weight of your order.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Laybuy, depending on your region.

How should I care for my I Love Ugly garments?

To maintain the quality of your clothing, we recommend following the specific care instructions on the internal label. Generally, we suggest cold machine washes and avoiding tumble dryers for most premium fabrics.